Productivity Associates, Inc. » Customer Services http://www.gotopai.com Customer Experience Management. Call us at 1-800-24SUPPORT (800-247-8776) Sat, 14 Apr 2012 01:37:05 +0000 en hourly 1 http://wordpress.org/?v=3.0 Customer Service in a Challenging Economy by Parature http://www.gotopai.com/customer-service-in-a-challenging-economy-by-parature/ http://www.gotopai.com/customer-service-in-a-challenging-economy-by-parature/#comments Sat, 09 Oct 2010 22:54:45 +0000 admin http://www.gotopai.com/?p=1159 Customer Service in a Challenging Economy (92)

A great write up by Parature stressing the value of customer service in attracting and retaining valuable customers.

]]> http://www.gotopai.com/customer-service-in-a-challenging-economy-by-parature/feed/ 0 5 steps toward a customer-driven enterprise by Adobe http://www.gotopai.com/5-steps-toward-a-customer-driven-enterprise-by-adobe/ http://www.gotopai.com/5-steps-toward-a-customer-driven-enterprise-by-adobe/#comments Sat, 09 Oct 2010 22:51:33 +0000 admin http://www.gotopai.com/?p=1154 5 steps toward a customer-driven enterprise (97)

Another customer experience white paper by Adobe stressing the value of shifting focus to a customer-centric organization,

]]> http://www.gotopai.com/5-steps-toward-a-customer-driven-enterprise-by-adobe/feed/ 0 Delivering Customer Service via the Contact Center and the Web by the Aberdeen Group http://www.gotopai.com/delivering-customer-service-via-the-contact-center-and-the-web-by-the-aberdeen-group/ http://www.gotopai.com/delivering-customer-service-via-the-contact-center-and-the-web-by-the-aberdeen-group/#comments Sat, 09 Oct 2010 22:34:43 +0000 admin http://www.gotopai.com/?p=1139 Delivering Customer Service via the Contact Center and the Web by the Aberdeen Group (76)

A robust analysis of best-in-class practices to maximize your preparation and capabilities in providing multi-channel support for all stakeholders.

More info on the Aberdeen Group can be found at www.aberdeen.com

]]> http://www.gotopai.com/delivering-customer-service-via-the-contact-center-and-the-web-by-the-aberdeen-group/feed/ 0 Using Customer Experience for Competitive Advantage in Uncertain Times by Accenture http://www.gotopai.com/using-customer-experience-for-competitive-advantage-in-uncertain-times-by-accenture/ http://www.gotopai.com/using-customer-experience-for-competitive-advantage-in-uncertain-times-by-accenture/#comments Sat, 09 Oct 2010 22:24:11 +0000 admin http://www.gotopai.com/?p=1135 Using Customer Experience for Competitive Advantage in Uncertain Times by Accenture (163)

The ability to deliver a customer experience consistently aligned around customer needs and intentions has a significant impact on a company’s ability to create customer loyalty. In turn, loyal customers have a demonstrable impact on the top line, by buying more or buying more frequently and referring other customers to the company. In a time of economic uncertainty—when customer confidence is low and customer behavior increasingly difficult to predict—mastering this ability is more important than ever.

]]> http://www.gotopai.com/using-customer-experience-for-competitive-advantage-in-uncertain-times-by-accenture/feed/ 0 Differentiation Through Service Excellence by SAP http://www.gotopai.com/differentiation-through-service-excellence-by-sap/ http://www.gotopai.com/differentiation-through-service-excellence-by-sap/#comments Sat, 09 Oct 2010 22:19:16 +0000 admin http://www.gotopai.com/?p=1122 Differentiation Through Service Excellence by SAP (78)

The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEO’s are recognizing that first-rate service is crucial to enhancing customer satisfaction. meanwhile, customers are communicating their service experiences – good and bad – for all to see on the internet. and while rates of revenue growth are flattening in many product businesses, service income is accelerating. in short, service delivery
is a moment of truth that can determine customer loyalty and profitable growth.

]]> http://www.gotopai.com/differentiation-through-service-excellence-by-sap/feed/ 0 Top 5 Initiatives for Achieving Breakthrough Customer Support by SSPA http://www.gotopai.com/top-5-initiatives-for-achieving-breakthrough-customer-support-by-sspa/ http://www.gotopai.com/top-5-initiatives-for-achieving-breakthrough-customer-support-by-sspa/#comments Sat, 09 Oct 2010 22:14:32 +0000 admin http://www.gotopai.com/?p=1118 Top 5 Initiatives for Achieving Breakthrough Customer Support by SSPA (58)

Enabling customer success should be the mission of support.

Today’s technical support operations are hampered by their history as ‘break-fix’ centers—someone you call when something breaks. While resolving technical problems for customers remains a key role for support, service management must also have a higher level goal of helping their customers succeed. Companies buy technology to solve business problems, and support’s more strategic role is making sure their customers are solving those business problems as quickly and effectively as possible.

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